content strategy case study

Industry: B2B, B2C

Case Study: Content Strategy for Diverse Audience Segments

Challenge

 Purina Animal Nutrition looked to Nina Hale to help develop a robust content strategy that would align website content with the needs of multiple audience segments searching for information on a number of different species.

The challenge? There are six species that comprise Purina Animal Nutrition’s core business, including dairy cattle, beef cattle, horses, swine, flock, and show animals. Each species requires unique engagement strategies and novel approaches to content to earn visibility in organic search.

And this meant that one general content strategy wasn’t going to cut it – we needed to outline species-specific content strategies that would align with Purina Animal Nutrition’s business goals, meet consumer needs, and propel organic search performance.

content strategy case study

Solution

Nina Hale kicked the project off with a comprehensive content audit and gap analysis. Nina Hale audited content through the lens of a consumer’s purchase journey and immediately spotted a cross-species trend – while all species had sufficient content to support the post-purchase loyalty phase, there was little to help with the early phases. The brand lacked sufficient website content to meet consumer needs throughout their journey, with noticeable gaps in the awareness, engagement, conversion, purchase, and service journey phases.

To fill this gap, Nina Hale created a data-driven content development and optimization roadmap for each individual species. This included specific page-level recommendations to ensure consumers can find relevant information throughout their journey.

Results

Overall, the content strategy developed by Nina Hale and implemented by Purina Animal Nutrition resulted in:

  • 30% increase in organic search impressions QoQ, totaling more than 4 million impressions
  • 23% increase in keywords ranking on page 1
  • 5% increase in average rank of keywords tracked quarter over quarter


This content strategy also helped the company achieve its quarter-over-quarter objective of increasing on-site leads, defined as “where to buy” conversions and “feed trial request” conversions. New content and optimizations made to existing content helped to yield:

  • 33% increase in “where to buy” conversions
  • 9% increase in “feed trial request” conversions

Photo by Matthias Zomer from Pexels

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